Frequently Asked Questions

Fanel is an AI-powered sales platform built for Kenyan SMEs. It gives you a team of 5 AI bots that automate prospecting, email outreach, follow-ups, meeting booking, and document generation — so you can focus on closing deals instead of chasing them.

You get a full 14-day free trial with 20 credits included. No credit card required. You have full access to all features — pipeline management, AI bots, document generation, and team collaboration. After the trial, choose a plan that fits your business.

Fanel is optimised for Education, Healthcare, Financial Services (SACCOs, MFIs), NGOs & Development, Real Estate & Property, Retail & Distribution, and Technology & Digital Services. You can also select "Other" during onboarding if your sector isn't listed — Fanel adapts its AI to your specific business.

Credits are the currency for AI-powered actions in Fanel. 1 credit = 1 AI-generated email draft, sales document, prospect analysis, or consultation report. You start with 20 free credits on your trial. Non-AI features like pipeline management, contacts, and meetings are unlimited on all plans.

Credits are included in every plan. Starter plans include 50 credits per month, Growth plans include 200, and Pro plans include 500. Need more? You can purchase additional credit packs anytime. Visit our pricing page for full details.

We accept M-Pesa via STK Push — enter your Safaricom number, confirm the payment on your phone, and you're done. All prices are in KES. Card payments are also available through our secure payment gateway.

You can still use all non-AI features — your pipeline, contacts, meetings, and calendar work without credits. AI-powered actions (email drafts, document generation, prospect research) require credits. You can buy more credits anytime from the Billing page.

Yes. Contact us at info@fanel.co.ke within 7 days of purchase and we'll process a refund. Unused credits from cancelled subscriptions are not refunded, but you keep access until the end of your billing period.

Fanel gives you 5 AI bots: Scout finds and scores institutional prospects, Zara writes personalised outreach emails, Mosi manages meeting scheduling and follow-ups, Kali delivers performance insights, and Raha keeps your pipeline healthy. Each bot is trained on Kenyan business culture and communication styles.

Yes. Your data is stored securely on enterprise-grade infrastructure with automatic backups. We never share your contacts, deals, or business data with other users or third parties. See our Privacy Policy for full details.

Yes. You can invite team members with different roles — Admin, Finance, Business Development, or Member — each with appropriate access levels. Team size depends on your plan: Starter allows 1 user, Growth allows up to 5, and Pro is unlimited.

Yes. Fanel is a fully responsive web application that works on any device — phones, tablets, and desktops. No app download required — just open your browser and go to fanel.co.ke.

No. Fanel is a web application. Just visit fanel.co.ke, create an account, and start using it immediately. Works on Chrome, Safari, Firefox, Edge, and any modern browser.

Yes. Fanel is hosted on Supabase with automatic daily backups and point-in-time recovery. Your data is protected against hardware failures and accidental deletion.