Frequently Asked Questions

Fanel is an AI-powered sales platform built for Kenyan SMEs. It gives you a team of 3 AI bots that automate prospecting, email outreach, follow-ups, meeting booking, and document generation — so you can focus on closing deals instead of chasing them.

You get a full 21-day free trial — no credit card required. You have full access to all features — pipeline management, AI bots, document generation, and team collaboration. After the trial, choose a plan that fits your business.

Fanel is optimised for Education, Healthcare, Financial Services (SACCOs, MFIs), NGOs & Development, Real Estate & Property, Retail & Distribution, and Technology & Digital Services. You can also select "Other" during onboarding if your sector isn't listed — Fanel adapts its AI to your specific business.

Every plan includes pipeline management, contacts, and meetings. Higher plans give you more prospects, campaigns, AI emails, and documents per month. If you need extra documents beyond your monthly allowance, purchase document packs anytime via M-Pesa.

You can still use all non-limited features — your pipeline, contacts, meetings, and calendar. When you hit a limit on prospects, campaigns, or AI emails, you'll see an upgrade prompt with the next plan. For documents, you can buy document packs anytime from the Billing page.

We accept M-Pesa via STK Push — enter your Safaricom number, confirm the payment on your phone, and you're done. All prices are in KES. Card payments are also available through our secure payment gateway.

Yes. Contact us at info@fanel.co.ke within 7 days of purchase and we'll process a refund. You keep access until the end of your billing period.

Fanel gives you 3 AI bots: Scout finds and scores institutional prospects, Kali writes personalised outreach emails and follow-up sequences, and Mosi manages your pipeline, ranks deals by urgency, and classifies incoming replies. Each bot is trained on Kenyan business culture and communication styles.

Yes. Your data is stored securely on enterprise-grade infrastructure with automatic backups. We never share your contacts, deals, or business data with other users or third parties. See our Privacy Policy for full details.

Yes. You can invite team members with different roles — Admin, Finance, Business Development, or Member — each with appropriate access levels. Team size depends on your plan: Starter allows 1 user, Growth allows up to 5, and Pro is unlimited.

Yes. Fanel is a fully responsive web application that works on any device — phones, tablets, and desktops. No app download required — just open your browser and go to fanel.co.ke.

No. Fanel is a web application. Just visit fanel.co.ke, create an account, and start using it immediately. Works on Chrome, Safari, Firefox, Edge, and any modern browser.

Yes. Fanel is hosted on Supabase with automatic daily backups and point-in-time recovery. Your data is protected against hardware failures and accidental deletion.