Privacy Policy

Data Controller: Fanel Limited, Nairobi, Kenya. Contact: info@fanel.co.ke

Fanel is committed to protecting your personal data in line with Kenya's Data Protection Act 2019 (DPA). This policy explains what we collect, why we collect it, and how we use it.

1. What We Collect

We collect information you provide directly: your name, email address, phone number, business name, and the prospect and customer data you enter into Fanel. We also collect usage data such as pages visited and features used.

2. How We Use Your Data

We use your data to provide and improve the Fanel service, send you product updates and billing notifications, and power AI features like prospect scoring and email drafting. We do not use your data to train AI models without your explicit consent.

3. Data Sharing

We do not sell your data. We share data only with service providers who help us operate Fanel (such as Supabase for database hosting and IntaSend for payment processing), under strict confidentiality agreements.

4. Data Storage

Your data is stored on servers within or accessible from Kenya and the EU. We apply industry-standard encryption in transit and at rest.

5. Your Rights

Under the DPA 2019, you have the right to access, correct, or delete your personal data. To exercise these rights, email us at info@fanel.co.ke

6. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.

7. Changes to This Policy

We may update this policy as the product evolves. We will notify you of significant changes by email.

8. Contact

For privacy questions or data requests, contact us at info@fanel.co.ke